manuais Inter-Tel CS-5400

Inter-Tel CS-5200/5400

1

Communication Servers

1

Voice Mail, and Diagnostics

3

Administrator Features

3

System Diagnostics Features

4

CS-5200/5400

5

COMMUNICATION SERVERS

5

ADMINISTRATOR GUIDE

5

Page vi

10

Contents

10

INTER-TEL

10

Page vii

11

(Continued)

11

Page viii

12

FCC Regulations

13

Safety Regulations

16

SAVE THESE INSTRUCTIONS

17

Network Security Statement

18

Document Overview

19

“Endpoints” and “Phones”

20

Changes to Issue 1.1

21

Intended Audience

21

Voice Mail Administrator

22

Document Navigation Aids

23

Inter-Tel Reference Documents

24

Hazard Identification Methods

25

Abbreviations and Acronyms

26

Product Description

29

IP Resources

31

Licensing

32

USB Security Key

32

Inter-Tel CS-5200

33

Inter-Tel CS-5400

33

Digital Expansion Interface

33

System Capacities

33

System Network Capacities

34

Voice Processing Systems

34

Enterprise Messaging

35

Voice Processing Unit

35

Voice Mail Networking

38

Administrator Procedures

39

Setting System Date and Time

42

Setting Network Date and Time

42

Synchronizing Network Time

43

YOUR INPUT

49

ALPHA MODE/USE NUMERIC MODE

63

Mini-DSS button

67

Resetting the Internal Modem

72

Seizing a Device

73

when you are done

78

for More Options

81

Importing Fax Documents

82

Creating Audiotex Recordings

83

for day mode

85

to record an ASR prompt

86

to replay the prompt

86

Custom Audiotex Recordings

87

Endpoint Programming

88

:Reminder Messages

89

Page 76

94

IP Operating Modes

97

Inter-Tel Protocol Mode

98

IP Endpoints

99

Hard IP Phones

100

Gateways

100

IP Single Line Adapter

101

Hardware and Endpoints

106

ITP and SIP Connectivity

108

Battery Packs and Chargers

109

Power Supplies

109

IP Phone Limitations

109

Automated Boot Code Update

110

Phone Display Screens

111

Executive Display LCD Screen

112

Feature Buttons

113

Feature Buttons(Continued)

114

Call Buttons Example

115

Headsets

118

Digital Endpoints

119

Inter-Tel Digital Phones

120

Red and Green LEDs

123

Single Line Endpoints

124

Off Premises Extensions (OPX)

125

Extended Ring Cadences

125

Single Line Caller ID

125

Optional System Equipment

126

System Features

129

Page 112

130

Page 113

131

Page 114

132

Page 115

133

Page 116

134

Introduction

135

Access to the Features

135

Speaker Buttons

136

Hold Buttons

136

Feature Codes

136

Trunk Access Codes

137

Endpoint Feature Codes

137

Administrator Feature Codes

143

Diagnostics Feature Codes

145

Extension Numbers

149

Default Extension Numbers

149

Attendant Phones

150

Attendant Recall

151

Hunt Groups

152

Hunt Group Call Processing

153

for ACD login/

154

UCD Hunt Groups

155

Supervisor Barge-In

159

ACD Hunt Groups

161

ACD Hunt Groups Span Nodes

167

N CALLS WAITING FOR <HUNT

169

GROUP>

169

Trunk Features

170

Single Line Endpoint Displays

172

Answer Feature Code

173

OUTGOING

174

• Checks the number and

175

• Selects a facility group

175

• Checks toll restriction and

175

• Uses dial rules to modify

175

• Dials the modified num

175

Class of Service

176

Emergency Call

178

Day and Night Modes

182

DISA Example

183

Inter-Tel Endpoint Features

184

Selectable Ring Tone

185

Automatic Call Access

188

Multilingual Capability

190

Voice Processing System

192

Intercom Calls

193

Endpoint-To-Endpoint Calling

194

Station-to-Station Messages

198

Leaving Messages

199

Responding to Messages

200

DELETE menu button. The

201

Outside Calls

204

Receiving Outside Calls

206

On-Hook Monitoring

207

Group Listen Feature

207

Account Codes

209

Placing Calls On Hold

211

Individual Hold

212

System Hold

212

Consultation Hold

213

Hold Recall

213

Microphone Mute

213

Call Waiting

214

Call Transfer

215

Transfer to Ring

216

Transfer to Hold

217

Transfer Recalls

217

REPLAY menu button

218

SEND TO V-MAIL menu button

218

FORWARD menu but

218

Reverse Transfer

219

Conference Calls

220

Placing a Conference Call

221

Add Parties to a Conference

222

Exiting a Conference

222

Record-A-Call

225

Agent Help

226

System Forwarding

229

Hunt Group Forwarding Points

231

System Forward Enable/Disable

234

Call Forward

235

FWD Button

236

Forward to an Outside Number

236

Forward to the Message Center

237

Forward to an Attendant

237

Forward to Voice Mail

237

Speed Dial

239

Station Speed Dial

241

ACCEPT to view the number

244

House Phone

248

House Phone Mode Interactions

249

Redial Interactions

250

Redirect Call

251

Remove from Paging

253

Do-Not-Disturb

253

Do-Not-Disturb Messages

254

Do-Not-Disturb Override

257

Remote Programming

257

Remote Forward Programming

259

Default Endpoint

260

Hookflash/Recall

261

Reminder Messages

262

Call Cost Accounting

263

SUN MON TUE WED THU FRI SAT

264

8 AM TO 5 PM N/WDDDDDN/W

264

5 PM TO 11 PM EEEEEEN/W

264

SMDR Report Format

266

System Error/Message Print

267

Audio Diagnostics

270

Audio Problems

271

Specifying Audio Direction

271

Phantom Devices

273

Voice Processing Features

275

Page 258

276

Automated Attendant

277

CALL TO AUTOMATED ATTENDANT

278

Call Screening Options

279

or the REPLAY menu button

280

or the FORWARD menu button

280

Automatic Fax Detection

281

Automatic Speech Recognition

282

Call Routing Announcement

283

Call Screening

284

Digit Translation

284

Digit Translation Nodes

284

CALLER DIALS 4

285

CALLER DIALS #

285

Directories

286

. Some characters

287

once to

287

or hang up.)

288

EM Directories

289

, say the first

291

. The system

291

E-mail Reader

292

Fax-On-Demand

292

STAR Programming Entries

295

Voice Mail

297

Mailboxes

298

Group Lists

299

Subscriber Features

302

Unified Messaging

302

Version 2.3 Description

305

A PC with Microsoft

308

Outlook and UM Client

308

Private

309

Voice Processing Prompts

311

Page 295

313

Page 296

314

Page 297

315

Page 298

316

Page 299

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Page 300

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Page 301

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Page 302

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Page 303

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Page 304

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Page 305

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Page 306

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Page 307

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Page 308

326

Page 309

327

Page 310

328

Page 311

329

EM Voice Prompts

330

Page 313

331

Page 314

332

Page 315

333

Page 316

334

* ...seconds... N/A

335

* ...and... N/A

336

Page 319

337

* January N/A

338

* February N/A

338

Page 321

339

Page 322

340

Page 323

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Page 324

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Page 325

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Page 326

344

* Thousand N/A

345

* Zero N/A

345

Page 328

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Page 329

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Page 330

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Page 331

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Page 334

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Page 335

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Page 342

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Page 344

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Page 345

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Page 346

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Page 347

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Page 348

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Page 349

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Page 350

368

Page 351

369

Page 352

370

* plus sign N/A

371

Page 354

372

Page 355

373

Page 356

374

Default Feature Codes

375

(Continued)

380

Voice Mail Flowchart

391

A691/9112A

392

Modelos	Tipo de Documento
Telephone 8520	Manual do Utilizador Inter-Tel Telephone 8520 User's Manual, 92 páginas
IP Phone 8660	Manual do Utilizador Inter-Tel IP Phone 8660 User's Manual, 92 páginas

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